Resolve a small customer chat and technical-support queue
Project brief
Handle a fixed batch of supplied chat/email support cases. Diagnose basic issues, answer within the approved policy and escalate cases requiring account or payment authority. Agree the case count and response window before accepting.
Delivery deadline: 2026-10-02. Expected production time: 4 calendar days after funding and receipt of agreed materials. Confirm the exact scope and materials before accepting the contract.
Project materials will be shared with shortlisted applicants during scoping and supplied before work begins.
Required materials: Authorized support queue, knowledge base, escalation rules and fixed case count.
Submit the work and acceptance evidence through RenX. Include relevant examples, your approach and proposed AI/agent use. Additional tools, licenses, travel, advertising and other third-party costs require separate agreement.
Deliverables & acceptance
What you'll deliver
- Completed case records, responses and escalation handover.
What the result must meet
- Every assigned case is resolved or escalated with a clear reason and next action.
- Responses follow the supplied policy; no unauthorized refunds, account changes or disclosures.