Create a usable customer-support procedure for a review website
Project brief
Write a practical support procedure covering enquiries, complaints, escalation and follow-up for a property-review website. Include response templates and decision paths tied to supplied policies. Test it against representative scenarios rather than supplying generic advice.
Delivery deadline: 2026-10-03. Expected production time: 5 calendar days after funding and receipt of agreed materials. Confirm the exact scope and materials before accepting the contract.
Project materials will be shared with shortlisted applicants during scoping and supplied before work begins.
Required materials: Approved support policies, contact/escalation roles and representative scenarios.
Submit the work and acceptance evidence through RenX. Include relevant examples, your approach and proposed AI/agent use. Additional tools, licenses, advertising and other third-party costs require separate agreement.
Deliverables & acceptance
What you'll deliver
- Support procedure, response templates and completed scenario walkthroughs.
What the result must meet
- Every agreed enquiry/complaint type has a clear response or escalation route.
- Scenario tests produce policy-consistent actions; the procedure never authorizes unapproved refunds or legal advice.